Level 3 Pick Up Information


Level 3 Pick-Up

Due to the time of the year we understand you may not be able to wait for a delivery. We have opened for pick-up with additional precautions to keep you safe, so you can come get your firewood for immediate burning. 

Drive Through Orders

  • Masks are mandatory for 12 year old's and older (as per the Governments recent announcement) 
  • Please use your COVID tracer app. The QR code is beneath the drive through window
  • No cash
  • Paywave will be available 0n 19/08/2021. Eftpos machine sanitised after every transaction. Please order online click and collect for contactless payment.
  • Make your order at the window

Click and Collect

  • Online and over the phone Click and Collect orders are open
  • Please quote your order number on arrival.
  • Please wear a mask if you have one

Trailer Loads

  • If you have your own trailer. Please stay in your vehicle while it is being filled.
  • Once loading has finished, you may secure your trailer.
  • Please keep at least 2m distance from City Firewood staff and other customers.

Boot Loads

  • Boot loads are available.
  • Please keep at least 2m away from other customers.
  • Please use the provided hand sanitiser before touching our bins.