City Firewood - Product, Service & Support

City Firewood is intensely focused on delivering the best value for people and families who use wood burners. We focus on delivering value in three core areas Product, Service & Support.

Product:

The one thing you need to know to save money on your firewood is that there is no such thing as only wet, or only dry firewood - the drier the firewood, the less pieces you need to use to heat your home.

Dryness: City Firewood pioneered kiln drying firewood in New Zealand in 2000. Over 20 years later, we have refined the process & increased capacity over 1000% - meaning you can heat your home with less pieces of wood, giving the best value for money and health benefits.

Higher burning efficiency
Less risk of flue fire, and less chimney sweeping required
The kiln heat sterilises from bora, bugs & spores
Less smoke = better air quality, meaning better health for Christchurch citizens

Quality: City Firewood continues to invest and invent the most advanced firewood technology in New Zealand. Because of this we have:

Size control on the machines for more consistent product
Zero contamination handling & screening process - for no stones or dirt, and less debris
Quality control checks to oversee the process, and ensure deliveries are made in full

Product Range: We continue to add products to better meet your needs

Our supply network gives us more options, and better access to popular woods
Our specifically designed mixes take the guess work away
Our carefully selected accessories mean you can get your kindling, fire starters and matches with your firewood

Service:

Your life is busy enough without stocking up on firewood becoming a headache! We take care of the process from beginning to end, so you don't need to worry about it.

Dedicated Account Managers: This team are the magic behind the curtains - who coordinate everything, and keep you informed through the entire process.

With over 30 years of experience our expert advice is available 6 days a week, answering questions & creating your order with you.
We learn & keep records of your wood preferences, fireplace type, specific delivery instructions & obstacles so you get what you want, where you want it every time.
We take most forms of payment, including our 'Easy Pay' option - meaning you don't need to pay for a whole winters worth off wood in one go.

Superior Delivery Service: Our booking system gives you a dedicated date & time slot, with reminders the day before & the ability to text or call when the truck is on it's way.

With 9 delivery trucks and 4 different size categories, we ensure that we get the right vehicle for your driveway.
Our friendly delivery drivers do not just dump & run - we work with you to drop the wood as close as possible to where you want it, helping you cover it with your tarp if its raining.
Our new City Towers have added a whole new level of convenient service, offering stack-less delivery that is as easy as getting your gas bottle replaced.

Support:

We don't just disappear off the face of the earth after you have purchased your wood - unlike that seemingly too good to be true, cheap trailer of wood online - which is followed by a disappearing act. Our team is available before, during and after you purchase our products.

After Sales Support: Our team is available to talk through any concerns & help identify any issues that are affecting performance.

This is followed up annually by a reminder to get your wood prepared in time for winter, avoiding you getting caught short & so you can take advantage of our off season pricing.

Product Guarantee: On the very rare occurrence an issue arises with our product, or you have any concerns at all, our customer care team investigates thoroughly - and if we are not satisfied with the product dryness or quality we will completely replace the remaining wood.